1. Basic Provisions
1.1 For purposes of the Rules of Complaint, the real estate agency shall mean the company Axis real – real estate agency.
1.2 For purpose of the Rules of Complaint, a complaint shall mean a right exercised by a client arising from liability for defects of services provided by the real estate agency within time periods set forth by the Rules of Complaint (hereinafter only as the “complaint“).
1.3 For purpose of the Rules of Complaint, a client shall mean any natural or legal person to whom the real estate agency provides realty services (hereinafter only as the “client“).
2. Procedures and periods of complaint handling
2.1 If a client is of the opinion that services provided by the real estate agency are insufficient or has any reservations thereto, the client is entitled to seek his right by filing a complaint with the real estate agency in writing (e-mail or post; contact details: see above) or in person at any branch of the real estate agency. The real estate agency is liable for any defects of services provided to the client.